Administrative Office Management, Complete Course,9780538438575

Administrative Office Management, Complete Course

by
Edition: 13th
ISBN13: 9780538438575
ISBN10: 0538438576
Format: Paperback
Pub. Date: 2004-04-14
Publisher(s): South-Western Educational Pub
Upgraded Edition: Click here!
List Price: $196.95

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Summary

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

Table of Contents

PART 1 INDENTIFYING BASIC CONCEPTS AND TRENDS 2(124)
CHAPTER 1 THE EVOLUTION OF MANAGEMENT PRACTICES
4(30)
The Role of Management in the Workplace
6(1)
The Administrative Manager Position
6(1)
Schools of Management Thought
7(7)
Levels and Skills of Management
14(2)
Functions of Management
16(8)
Basic Principles of Management
24(3)
The Changing Workplace
27(3)
Summary
30(4)
CHAPTER 2 HANDLING ADMINISTRATIVE MANAGEMENT CHALLENGES
34(26)
Challenges That Affect Administrative Managers
36(8)
Managing the "Infotech" Workers
44(4)
Staying Challenged as an Administrative Manager
48(8)
Summary
56(4)
CHAPTER 3 ADMINISTRATIVE MANAGEMENT ACTIVITIES IN THE WORKPLACE
60(22)
The Changing Role of the Administrative Professional
62(6)
Scope of Administrative Manager's Skill Set
68(10)
Summary
78(4)
CHAPTER 4 EMERGING ELEMENTS IMPACTING ADMINISTRATIVE MANAGEMENT PRACTICES
82(26)
Workplace Trends
84(2)
Managing Changes in the Workplace
86(3)
The Look of Current Organizations
89(3)
Reshaping the Organizational Chart
92(2)
Developing Change Management Skills
94(3)
Alternative Work Styles
97(7)
Summary
104(4)
CHAPTER 5 MANAGING INFORMATION, TECHNOLOGY, AND TRAINING IN THE WORKPLACE
108(18)
Networked Systems in the Office
110(2)
Networks and the Virtual Business Environment
112(3)
Technology and Updating Workplace Training Needs
115(7)
Summary
122(4)
PART 2 MANAGING HUMAN RESOURCES IN THE WORKPLACE 126(126)
CHAPTER 6 STAFFING PRACTICES: EMPLOYMENT LAWS AND JOB ANALYSIS
128(22)
Laws Affecting Human Resources Management
130(10)
Job Analysis
140(6)
Summary
146(4)
CHAPTER 7 ON-THE-JOB EMPLOYEE PRACTICES
150(32)
Employee Recruitment
152(2)
Employee Selection
154(9)
Employee Orientation
163(4)
Employee Training
167(3)
Counseling and Disciplining Employees
170(2)
Performance Appraisals
172(4)
Employee Turnover and Retention
176(2)
Summary
178(4)
CHAPTER 8 EMPLOYEE COMPENSATION, RECOGNITION, AND COMPANY POLICIES
182(26)
Employee Compensation and Benefits
184(7)
Promoting Employees
191(1)
Policies, Procedures, Rules, and Handbooks
192(4)
Terminations and Layoffs
196(5)
Labor Unions
201(3)
Summary
204(4)
CHAPTER 9 HEALTH-RELATED AND OTHER WORKPLACE ISSUES
208(20)
Health-Related Work Issues
210(8)
Other Workplace Issues
218(6)
Summary
224(4)
CHAPTER 10 WORK ETHICS AND BUSINESS ETIQUETTE ISSUES
228(24)
Corporate Values and Business Ethics
230(4)
Loyalty in the Workplace
234(3)
Business Etiquette and Behavior
237(5)
Business Attire and Image Skills
242(3)
International Politeness
245(4)
Summary
249(3)
PART 3 PRACTICING LEADERSHIP AND COMMUNICATION SKILLS 252(108)
CHAPTER 11 LEADERSHIP, MOTIVATION, AND PROBLEM-SOLVING IN ORGANIZATIONS
254(28)
Effective Leadership
256(7)
Staff Motivation
263(9)
Power, Office Politics, and Motivation
272(2)
Decision-Making and Problem-Solving
274(4)
Summary
278(4)
CHAPTER 12 COMMUNICATING IN THE WORKPLACE
282(22)
The Communication Process
284(4)
Office Communication Networks
288(3)
Methods Used for Workplace Communication
291(6)
Intercultural Communication
297(3)
Summary
300(4)
CHAPTER 13 GROUP DYNAMICS, TEAMWORK, AND CONFLICT ISSUES
304(30)
The Nature of Groups and Team-Building Considerations
306(5)
Conflict Resolutions
311(7)
Conflict Issues in Action
318(11)
Office Manuals and Procedures
329(2)
Summary
331(3)
CHAPTER 14 ESSENTIAL BUSINESS COMMUNICATION SKILLS
334(26)
Basics of Workplace Communication
336(1)
Effective Reading Skills
336(2)
Effective Writing Techniques
338(5)
Effective Speaking and Presentation Skills
343(4)
Listening and Helping Skills in Business
347(2)
Communicating Effectively on the Telephone
349(7)
Summary
356(4)
PART 4 MANAGING ESSENTIAL ADMINISTRATIVE SERVICES 360(80)
CHAPTER 15 OFFICE DESIGN, SPACE, AND HEALTH ISSUES
362(24)
Office Design Issues
364(8)
Office Ergonomics and Health Factors
372(5)
Recognizing and Preventing Computer Injuries
377(5)
Summary
382(4)
CHAPTER 16 MANAGING WORKPLACE SAFETY
386(24)
Scope of Safety Management
388(5)
Safety Policies
393(2)
Pre-employment Background Checks
395(2)
Preventing Workplace Violence
397(7)
In the Aftermath of Workplace Violence
404(2)
Summary
406(4)
CHAPTER 17 OTHER WORKPLACE PRODUCTIVITY SYSTEMS
410(30)
Document Management Systems
412(6)
Copier and Multi-Function Device Systems
418(6)
Telephone Systems
424(3)
Mailing Systems
427(3)
Accounting Systems
430(1)
Other Automated Office Equipment Systems
431(5)
Summary
436(4)
PART 5 MANAGING WORKPLACE SYSTEMS AND TECHNOLOGY 440(72)
CHAPTER 18 COMPUTER NETWORK SYSTEMS AND SECURITY ISSUES
442(20)
Business Use of Telecommunications
444(2)
Computer Networks in the Workplace
446(6)
Network Security Concerns
452(5)
Summary
457(5)
CHAPTER 19 INTERNET SERVICES AND COMPUTER MANAGEMENT
POLICIES
462(2)
Internet Services
464(7)
Employee E-Monitoring
471(5)
Internet-Related Policies
476(4)
Summary
480(4)
CHAPTER 20 BUSINESS AND COMPUTER INFORMATION SYSTEMS
484(28)
Managing Information Technology Systems
486(1)
Computer Systems
487(4)
Hardware
491(9)
Software
500(4)
Future Trends in Office Technology
504(3)
Summary
507(5)
ENDNOTES 512(10)
GLOSSARY 522(12)
INDEX 534

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