Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there’s an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: 

• Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals
• Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement
• Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more
• Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management.
• Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation
• Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management

THE COUNCIL OF SUPPLY CHAIN MANAGEMENT PROFESSIONALS (CSCMP) (Chicago, IL) is the preeminent worldwide professional association dedicated to the advancement and dissemination of research and knowledge on supply chain management. With over 8,500 members representing nearly all industry sectors, government, and academia from 67 countries, CSCMP members are the leading practitioners and authorities in the fields of logistics and supply chain management. 

 

NADA R. SANDERS (Philadelphia, PA) is an internationally recognized expert in the area of business forecasting and holds the Iacocca Chair in Supply Chain Management at Lehigh University.

Preface    xiv
Chapter 1: Operations Management Defined    1
Chapter 2: Key Elements and Processes    29
Chapter 3: Understanding Operations Strategies    57
Chapter 4: Role of Technology in Managing Operations    83
Chapter 5: Understanding the Role of Global Operations in the Modern Marketplace    109
Chapter 6: Metrics and Frameworks for Assessing Performance    135
Index    161