This book is about marketing and marketing strategy planning. And, at its essence, marketing strategy planning is about figuring out how to do a superior job of satisfying customers. This author team takes that point of view seriously and believes in practicing what they preach. Your customers can trust that this new edition of Essentials of Marketing 12e' and all of the other teaching and learning materials that accompany it ' will satisfy your customers' needs. Building on Pioneering Strengths This author team pioneered an innovative structure'” using the 'œfour Ps' with a managerial approach'”for the introductory marketing course. It quickly became one of the most widely used business textbooks ever published because it organized the best ideas about marketing so that readers could both understand and apply them. The unifying focus of these ideas is on how to make the marketing decisions that a manager must make in deciding what customers to target and how best to meet their needs. Over many editions ofBasic MarketingandEssentials of Marketing, there have been constant changes in marketing management and the marketing environment. Some of the changes have been dramatic, and others have been subtle. As a result, the authors have made ongoing changes to the text to reflect marketing's best practices and ideas. What's different about Basic Marketing? The success of this franchise is not the result of a single strength'”or one long-lasting innovation. Other text books have adopted the four Ps framework and the Perreault author team has continuously improved the book. The text's four Ps framework, managerial orientation, and strategy planning focus have proved to be foundation pillars that are remarkably robust for supporting new developments in the field and innovations in the text and package. 1.Essentials of Marketingteaches studentsanalytical abilities and how-to-do-it skillsthat prepare them for success. The author team has deliberately included a variety of examples, explanations, frameworks, models, classification systems, cases, and 'œhow-to-do-it' techniques that relate to our overall framework for marketing strategy planning. Similarly, theMarketing Plan Coachon the Student CD and the text website helps students see how to create marketing plans. Taken together, these items speed the development of 'œmarketing sense' and enable the student to analyze marketing situations and develop marketing plans in a confident and meaningful way. They are practical and they work. 2. As opposed to many other marketing text books, the authors emphasize carefulintegration of special topics.Some textbooks treat 'œspecial' topics'”like relationship marketing, international marketing, services marketing, marketing and the Internet, marketing for nonprofit organizations, marketing ethics, social issues, and business-to-business marketing'”in separate chapters. The authors deliberatively avoid doing that because they are convinced that treating such topics separately leads to an unfortunate compartmentalization of ideas. 3. The comprehensive package of materials gives your customer theflexibilitytoteach marketing their way' or for the student, the ability toearn marketing their way.

1. Marketing’s Value to Consumers, Firms and Society

2. Marketing Strategy Planning

3. Focusing Marketing Strategy with Segmentation and Positioning

4. Evaluating Opportunities in the Changing Marketing Environment

5. Final Consumers and Their Buying Behavior

6. Business and Organizational Customer and Their Buying Behavior

7. Improving Decisions with Marketing Information

8. Elements of Product Planning for Goods and Services

9. Product Management and New- Product Development

10. Place and development of Channel Systems

11. Distribution Customer Service and Logistics

12. Retailers, Wholesalers, and Their Strategy Planning

13. Promotion- Introduction to Integrated Marketing Communications

14. Personal Selling and Customer Service

15. Advertising and Sales Promotion

16. Pricing Objectives and Policies

17. Price Setting in the Business World

18. Ethical Marketing in Consumer-Oriented Societies: Appraisal and Challenges

Appendices:

A. Economics Fundamentals

B. Marketing Arithmetic

C. Career Planning in Marketing