Preface |
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xi | |
CHAPTER 1 Managing Human Resources Today |
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1 | (25) |
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What Is Human Resource Management? |
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2 | (3) |
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The Changing Environment and Duties of HR Management |
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5 | (4) |
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HR's Strategic Challenges |
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9 | (6) |
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15 | (1) |
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15 | (11) |
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Case Incident: Jack Nelson's Problem |
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20 | (1) |
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Continuing Case: LearnInMotion.com: Introduction |
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20 | (6) |
CHAPTER 2 Managing Equal Opportunity and Diversity |
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26 | (39) |
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Selected Equal Employment Opportunity Laws |
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27 | (14) |
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Defenses Against Discrimination Allegations |
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41 | (3) |
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Illustrative Discriminatory Employment Practices |
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44 | (2) |
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The EEOC Enforcement Process |
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46 | (4) |
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Diversity Management and Affirmative Action Programs |
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50 | (15) |
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Case Incident: A Case of Racial Discrimination? |
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56 | (1) |
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Continuing Case: LearnInMotion.com: A Question of Racial Discrimination |
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57 | (1) |
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Experiential Exercise: Too Informal? |
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58 | (7) |
SECTION 1 RECRUITMENT AND SELECTION |
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CHAPTER 3 Personnel Planning and Recruitment |
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65 | (51) |
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66 | (7) |
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The Recruitment and Selection Process |
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73 | (1) |
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Workforce Planning and Forecasting |
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74 | (4) |
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Recruiting Job Candidates |
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78 | (16) |
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Developing and Using Application Forms |
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94 | (22) |
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Case Incident: A Tight Labor Market for Cleaners |
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99 | (1) |
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Continuing Case: LearnInMotion.com: Who Do We Have to Hire? |
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100 | (1) |
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101 | (5) |
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Appendix: Enrichment Topics in Job Analysis |
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106 | (10) |
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CHAPTER 4 Testing and Selecting Employees |
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116 | (41) |
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The Basics of Testing and Selecting Employees |
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117 | (4) |
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121 | (6) |
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Interviewing Prospective Employees |
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127 | (12) |
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Using Other Selection Techniques |
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139 | (18) |
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Case Incident: The Tough Screener |
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149 | (1) |
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Continuing Case: LearnInMotion.com: Do You Have Sales Potential? |
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149 | (2) |
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151 | (6) |
SECTION 2 TRAINING, DEVELOPMENT, AND COMPENSATION |
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CHAPTER 5 Training and Developing Employees |
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157 | (34) |
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158 | (1) |
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159 | (4) |
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163 | (7) |
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Managerial Development and Training |
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170 | (9) |
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Evaluating the Training and Development Effort |
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179 | (12) |
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Case Incident: Reinventing the Wheel at Apex Door Company |
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182 | (1) |
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Continuing Case: LearnInMotion.com: The New Training Program |
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182 | (2) |
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184 | (7) |
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CHAPTER 6 Performance Management and Appraisal |
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191 | (31) |
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Basic Concepts in Performance Management |
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192 | (4) |
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An Introduction to Appraising Performance |
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196 | (2) |
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198 | (7) |
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The Appraisal Feedback Interview |
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205 | (1) |
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Toward More Effective Appraisals |
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206 | (3) |
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Performance and Career Management |
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209 | (13) |
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Case Incident: Back with a Vengeance |
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217 | (1) |
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Continuing Case: LearnInMotion.com: The Performance Appraisal |
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217 | (1) |
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218 | (4) |
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CHAPTER 7 Compensating Employees |
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222 | (37) |
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What Determines How Much You Pay? |
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223 | (3) |
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How Employers Establish Pay Rates |
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226 | (5) |
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Current Trends in Compensation |
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231 | (3) |
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234 | (5) |
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239 | (20) |
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Case Incident: Salary Inequities at Acme Manufacturing |
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250 | (1) |
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Continuing Case: LearnInMotion.com: The Incentive Plan |
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251 | (1) |
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252 | (7) |
SECTION 3 MANAGING EMPLOYEE RELATIONS |
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CHAPTER 8 Managing Labor Relations and Collective Bargaining |
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259 | (34) |
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260 | (2) |
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262 | (4) |
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The Union Drive and Election |
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266 | (8) |
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The Collective Bargaining Process |
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274 | (8) |
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282 | (11) |
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Case Incident: Disciplinary Action |
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287 | (1) |
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Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union |
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288 | (1) |
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288 | (5) |
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CHAPTER 9 Ethics and Fair Treatment in Human Resource Management |
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293 | (34) |
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Ethics and Fair Treatment at Work |
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294 | (4) |
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What Shapes Ethical Behavior at Work? |
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298 | (6) |
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Ethics, Fair Treatment, and the Role of HR Management |
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304 | (4) |
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Employee Discipline and Privacy |
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308 | (3) |
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311 | (16) |
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Case Incident: Allstate's Disappearing Agents |
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320 | (1) |
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Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control? |
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321 | (1) |
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321 | (6) |
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CHAPTER 10 Protecting Safety and Health |
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327 | (32) |
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Employee Safety and Health: An Introduction |
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328 | (5) |
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333 | (3) |
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336 | (4) |
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Employee Health: Problems and Remedies |
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340 | (27) |
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Case Incident: The New Safety Program |
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351 | (1) |
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Continuing Case: LearnInMotion.com: The New Safety and Health Program |
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352 | (1) |
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353 | (6) |
MODULE A Managing HR Globally |
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359 | (23) |
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HR and the Internationalization of Business |
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359 | (4) |
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Improving International Assignments Through Selection |
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363 | (4) |
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Training and Maintaining International Employees |
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367 | (15) |
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Case Incident: "Boss, I Think We Have a Problem" |
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377 | (5) |
Glossary |
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382 | (7) |
Index |
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389 | |