Framework for Human Resource Management, A
by Dessler, GaryEdition: 5th
Format: Paperback
Pub. Date: 2011-01-01
Publisher(s): Pearson College Div
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Summary
Desslerrs"s book is written with the general manager in mind who wants to understand fundamental HR practices, methods, topics and relevant legal findings that would be helpful in making future HR decisions and solving multi-faceted problems. Topics include personnel planning and recruitment, training and developing employees, performance management and appraisal, compensation, and corporate ethics. Intended for practicing human resource and line managers who want to update their HR skills.
Table of Contents
| Preface | p. xi |
| Managing Human Resources Today | p. 1 |
| What Is Human Resource Management? | p. 2 |
| The Changing Environment and Duties of HR Management | p. 6 |
| The Strategic Role of Human Resource Management | p. 10 |
| The Human Resource Manger Today | p. 16 |
| The Plan of This Book | p. 19 |
| Case Incident: Jack Nelson's Problem | p. 22 |
| Continuing Case: LearnInMotion.com: Introduction | p. 22 |
| Experiential Exercise: Helping "The Donald" | p. 24 |
| Managing Equal Opportunity and Diversity | p. 27 |
| Selected Equal Employment Opportunity Laws | p. 28 |
| Defenses Against Discrimination Allegations | p. 43 |
| Illustrative Discriminatory Employment Practices | p. 45 |
| The EEOC Enforcement Process | p. 48 |
| Diversity Management and Affirmative Action Programs | p. 51 |
| Case Incident: A Case of Racial Discrimination? | p. 57 |
| Continuing Case: LearnInMotion.com: A Question of Discrimination | p. 58 |
| Experiential Exercise: Too Informal? | p. 59 |
| Recruitment and Selection | |
| Personnel Planning and Recruiting | p. 64 |
| What Is Job Analysis? | p. 65 |
| The Recruitment and Selection Process | p. 74 |
| Workforce Planning and Forecasting | p. 74 |
| Recruiting Job Candidates | p. 79 |
| Developing and Using Application Forms | p. 95 |
| Case Incident: A Tight Labor Market for Cleaners | p. 100 |
| Continuing Case: LearnInMotion.com: Who Do We Have to Hire? | p. 100 |
| Experiential Exercise: The Nursing Shortage | p. 101 |
| Enrichment Topics in Job Analysis | p. 106 |
| Testing and Selecting Employees | p. 116 |
| The Basics of Testing and Selecting Employees | p. 117 |
| Using Tests at Work | p. 121 |
| Interviewing Prospective Employees | p. 128 |
| Using Other Selection Techniques | p. 140 |
| Case Incident: The Tough Screener | p. 151 |
| Continuing Case: LearnInMotion.com: Do You Have Sales Potential? | p. 151 |
| Experiential Exercise: The Structured Interview | p. 153 |
| Training and Developing Employees | p. 159 |
| Orienting Employees | p. 160 |
| The Training Process | p. 161 |
| Training Techniques | p. 166 |
| Managerial Development and Training | p. 173 |
| Evaluating the Training and Development Effort | p. 180 |
| Case Incident: Reinventing the Wheel at Apex Door Company | p. 184 |
| Continuing Case: LearnInMotion.com: The New Training Program | p. 184 |
| Experiential Exercise: Flying the Friendlier Skies | p. 185 |
| Training, Development, and Compensation | |
| Performance Management and Appraisal | p. 190 |
| Basic Concepts in Performance Management | p. 191 |
| An Introduction to Appraising Performance | p. 195 |
| Basic Appraisal Methods | p. 197 |
| The Appraisal Feedback Interview | p. 206 |
| Toward More Effective Appraisals | p. 207 |
| Performance and Career Management | p. 210 |
| Case Incident: Back with a Vengeance | p. 218 |
| Continuing Case: LearnInMotion.com: The Performance Appraisal | p. 218 |
| Experiential Exercise: Appraising An Instructor | p. 219 |
| Compensating Employees | p. 224 |
| What Determines How Much You Pay? | p. 225 |
| How Employers Establish Pay Rates | p. 228 |
| Current Trends in Compensation | p. 234 |
| Incentive Plans | p. 237 |
| Employee Benefits | p. 243 |
| Case Incident: Salary Inequities at Acme Manufacturing | p. 255 |
| Continuing Case: LearnInMotion.com: The Incentive Plan | p. 256 |
| Experiential Exercise: Job Evaluation at the University | p. 257 |
| Managing Employee Relations | |
| Ethics and Fair Treatment in Human Resource Management | p. 262 |
| Ethics and Fair Treatment at Work | p. 263 |
| What Shapes Ethical Behavior at Work? | p. 266 |
| Ethics, Fair Treatment, and the Role of HR Management | p. 272 |
| Employee Discipline and Privacy | p. 276 |
| Managing Dismissals | p. 280 |
| Case Incident: Allstate's Disappearing Agents | p. 289 |
| Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control? | p. 289 |
| Experiential Exercise: To Discipline or Not? | p. 290 |
| Managing Labor Relations and Collective Bargaining | p. 296 |
| The Labor Movement | p. 297 |
| Unions and the Law | p. 299 |
| The Union Drive and Election | p. 303 |
| The Collective Bargaining Process | p. 312 |
| What's Next for Unions? | p. 321 |
| Case Incident: Disciplinary Action | p. 325 |
| Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union | p. 326 |
| Experiential Exercise: The Organizing Campaign | p. 326 |
| Protecting Safety and Health | p. 330 |
| Employee Safety and Health: An Introduction | p. 331 |
| What Causes Accidents? | p. 335 |
| How to Prevent Accidents | p. 340 |
| Employee Health: Problems and Remedies | p. 345 |
| Case Incident: The New Safety Program | p. 356 |
| Continuing Case: LearnInMotion.com: The New Safety and Health Program | p. 356 |
| Experiential Exercise: Checking for Unsafe Conditions | p. 358 |
| Managing HR Globally | p. 363 |
| HR and the Internationalization of Business | p. 363 |
| How to Implement a Global HR System | p. 367 |
| Improving International Assignments Through Selection | p. 368 |
| Training and Maintaining International Employees | p. 374 |
| Case Incident: "Boss, I Think We Have a Problem" | p. 382 |
| Comprehensive Cases | p. 386 |
| Glossary | p. 403 |
| Name Index | p. 409 |
| Subject Index | p. 421 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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