The Human Resources Program-Evaluation Handbook
by Jack E. EdwardsFormat: Hardcover
Pub. Date: 2003-07-22
Publisher(s): SAGE Publications, Inc
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Summary
The Human Resources Program-Evaluation Handbook is the first book to present state-of-the-art procedures for evaluating and improving human resources programs. Editors Jack E. Edwards, John C. Scott, and Nambury S. Raju provide a user-friendly yet scientifically rigorous "how to" guide to organizational program-evaluation. Integrating perspectives from a variety of human resources and organizational behavior programs, a wide array of contributing professors, consultants, and governmental personnel successfully link scientific information to practical application.Designed for academics and graduate students in industrial-organizational psychology, human resources management, and business, the handbook is also an essential resource for human resources professionals, consultants, and policy makers.
Table of Contents
| Preface | |
| Part I: Framework for Human Resources Program Evaluation | |
| CHAPTER 1: OVERVIEW OF PROGRAM EVALUATION - Dale S. Rose, E. Jane Davidson | |
| Program Evaluation in Human Resources | |
| Evaluation Myths | |
| Key Distinctions | |
| Who Does Program Evaluation? | |
| Choosing Criteria for Success | |
| Practical Design Considerations | |
| Costs and Benefits | |
| Utilization | |
| CHAPTER 2: JOB ANALYSIS-THE BASIS FOR DEVELOPING CRITERIA FOR ALL HUMAN RESOURCES PROGRAMS - Peter Y. Chen, Jeanne Carsten, Autumn D. Krauss | |
| Uses of a Proactive Job Analysis Program | |
| Assessing the Need for a Job Analysis Program and Preparing for It | |
| Conducting a Job Analysis Program | |
| CHAPTER 3: CRITERIA FOR HUMAN RESOURCES PROGRAM EVALUATION - Stephen David Steinhaus, L. A. Witt | |
| Common Approaches and Pitfalls | |
| Characteristics of Good Criteria | |
| Practical Steps in Criterion Development and Implementation | |
| Part II: Staffing | |
| CHAPTER 4: RECRUITMENT - Michael M. Harris, Elliot D. Lasson | |
| Understanding the Recruitment Process | |
| Recruitment Sources | |
| Understanding the Recruitment Process | |
| Recruitment Sources | |
| Evaluating the Recruitment Function | |
| CHAPTER 5: SETTING STANDARDS - Andrew J. Falcone, Nambury S. Raju | |
| Setting Standards for Program Evaluation | |
| Evaluation of the Standard-Setting Programs | |
| Standard-Setting Procedures | |
| CHAPTER 6: EVALUATING PERSONNEL SELECTION SYSTEMS - Scott B. Morris, Russell Lobsenz | |
| Program Evaluation Process | |
| Reliability | |
| Interpreting Reliability | |
| Validity | |
| Test Administration Practices | |
| Fairness, Bias, and Discrimination Bias | |
| Utility Analysis | |
| CHAPTER 7: SELECTING MANAGERS AND EXECUTIVES: THE CHALLENGE OF MEASURING SUCCESS - Rob Silzer, Seymour Adler | |
| Selection Context | |
| Evaluating Selection Design | |
| Evaluating Selection Administration | |
| Evaluating Selection Decisions | |
| Evaluating Selection Outcomes | |
| Part III: Evaluating and Rewarding Employees | |
| CHAPTER 8: PERFORMANCE APPRAISAL AND FEEDBACK PROGRAMS - Janet L. Barnes-Farrell, Angela M. Lynch | |
| Goals of Appraisal and Feedback Systems | |
| Functions of Performance Appraisal | |
| Evaluating Performance Appraisal Measurement Functions | |
| Evaluating the Communications Function of Performance Appraisal | |
| CHAPTER 9: THE EVALUATION OF 360-DEGREE FEEDBACK PROGRAMS - John C. Scott, Manuel London | |
| An Overview of 360-Degree Feedback | |
| Criteria for Evaluating 360-Degree Feedback | |
| Methods for Evaluating the Quality of the 360-Degree Program | |
| Evaluators of the Survey Program | |
| Evaluating the Quality and Long-term Effects of 360-Degree Feedback | |
| Longitudinal Study | |
| CHAPTER 10: COMPENSATION ANALYSIS - Mary D. Baker | |
| Who Should Be Involved in the Preparation of Compensation Analysis? | |
| Pay Elements Included in a Compensation Study | |
| Methods of Analyzing Compensation | |
| Complex Pay Equity Techniques-Multiple Regression Analysis | |
| Explanatory Factors | |
| Tainted Variables | |
| Part IV: Employee Effectiveness | |
| CHAPTER 11: CONDUCTING TRAINING EVALUATION - Miguel A. Quiñones, Scott Tonidandel | |
| Overview of Training Evaluation | |
| A 5-Step Model of Training Evaluation | |
| CHAPTER 12: SUCCESSION MANAGEMENT - Michael M. Harris, Manuel London, William C. Byham, Marilyn Buckner | |
| What Is Succession Management? | |
| Methods for Evaluating Competencies | |
| Determining Appropriate Developmental Activities | |
| Role of the CEO | |
| Line Manager Involvement | |
| Identifying the Organizational Level to Be the Target of the Succession | |
| Management Process and the Current and Future Requirements | |
| Selection Decisions | |
| Evaluating Succession Management | |
| A Case Example | |
| CHAPTER 13: A PRACTICAL GUIDE TO EVALUATING COACHING: TRANSLATING STATE-OF-THE-ART TECHNIQUES TO THE REAL WORLD - David B. Peterson, Kurt Kraiger | |
| Research on Coaching | |
| Challenges and Issues in Evaluating Coaching | |
| A Practical Guide to Evaluating Coaching | |
| Part V: Team and Organizational Effectiveness | |
| CHAPTER14: TEAM PERFORMANCE - Wendy S. Becker, John E. Mathieu | |
| Performance Evaluation as a General Process | |
| Measurement Framework for Understanding Team Performance | |
| Getting Started: How to Develop Team Performance Measures | |
| Sources of Measurement in Teams | |
| The Future of Team Performance Evaluation | |
| CHAPTER 15: THE EVALUATION OF JOB REDESIGN PROCESSES - Steven F. Cronshaw, Sidney A. Fine | |
| Five Principles of Job Redesign Evaluation | |
| Worker Criteria for the Evaluation of Job Redesign Programs | |
| Management Criteria for the Evaluation of Job Redesign Programs | |
| The Summative Evaluation of Job Redesign | |
| Bringing Together Worker and Management Criteria in Successful Job Redesign | |
| CHAPTER 16: ORGANIZATION DEVELOPMENT - Allan H. Church | |
| Overview of Organization Development | |
| A Process for Evaluating OD Interventions | |
| Case Examples | |
| CHAPTER 17: EVALUATING DIVERSITY PROGRAMS - Paul Rosenfeld, Dan Landis, David Dalsky | |
| Evaluating Diversity Programs: Barriers and Benefits | |
| Evaluating Diversity Programs: A 6-Step Plan | |
| Part VI: Organizational Communications | |
| CHAPTER 18: EVALUATING ORGANIZATIONAL SURVEY PROGRAMS - Jack E. Edwards, Bruce M. Fisher | |
| Methods for Gathering Evaluation Data | |
| Evaluators of the Survey Program | |
| Criteria for Judging Survey Program Quality | |
| CHAPTER 19: A PRACTICAL GUIDE TO EVALUATING COMPUTER-ENABLED COMMUNICATIONS - J. Philip Craiger, Virginia Collins, Alex Nicoll | |
| Dimensions of Communication Technologies | |
| Evaluating Corporate Needs | |
| Strategies for Selecting Among a Set of Alternatives | |
| Prevalent Communication Technologies | |
| Computer-Enabled Communication: Impact and Policies | |
| CHAPTER 20: CUSTOMER SERVICE PROGRAMS - L. A. Witt, Paulette Henry, Margareta Emberger | |
| The Role of Human Resources in Customer Service | |
| Identifying Stakeholders (Who) | |
| Selecting the Evaluation Criteria (What) | |
| Linking HR Programs with Customer Service Outcomes (Why) | |
| Part VII: Health and Work/Life Balance | |
| CHAPTER 21: HEALTH AND SAFETY TRAINING PROGRAMS - Michael J. Burke, Jill Bradley, Harold N. Bowers | |
| A Systems Approach to Health and Safety Training | |
| Measures of Health and Safety Training Program Effectiveness | |
| Guidelines for Assessing On-the-Job Behavior (STEP-3) Associated with Health and Safety Training | |
| Issues Concerning the Transfer of Health and Safety Training | |
| CHAPTER 22: WORK/LIFE BALANCE POLICIES AND PROGRAMS - E. Jeffrey Hill, Sara P. Weiner | |
| Introduction: Why Evaluate Work/Life Policies and Programs? | |
| Historical Overview | |
| Evaluating Work/Life Policies and Programs | |
| CHAPTER 23: EVALUATION OF HUMAN RESOURCE INFORMATION SYSTEMS - Jeffrey M. Stanton, Timothy V. Nolan, John R. Dale | |
| Brief Historical Overview of HRISs | |
| Primary Research Strategies for Evaluating an HRIS | |
| Assessors Who Can Conduct HRIS Evaluations | |
| Criteria for Judging HRIS Quality | |
| Integrating Criteria and Reporting Evaluation Results | |
| CHAPTER 24: GLOBAL HUMAN RESOURCE METRICS - Helen De Cieri, John Boudreau | |
| Talentship: A Decision Science for HR | |
| A Strategic Approach to the Measurement of Global HR | |
| A Model for Global HR Metrics | |
| CHAPTER 25: STRATEGIC PLANNING FOR HUMAN RESOURCES - Edward J. Kelleher, F. Stephen Cobe | |
| Key Strategic Planning Issues for HR | |
| The Strategic Planning-HR Interface | |
| HR Roles in the Strategic Management Process | |
| Evaluation of HR Strategy | |
| Glossary: Definitions of Technical and Statistical Terms Commonly Used in HR Program Evaluations - Chet Robie and Nambury S. Raju | |
| Index | |
| About the Editor | |
| About the Contributors |
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