Foreword |
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9 | (2) |
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11 | (12) |
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Here's what I learned from five great businesses I've worked for: |
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Always surround yourself with Inspirational Players |
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Get out of the office and into the street |
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23 | (14) |
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The journey from products to trademarks, from trademarks to brands |
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A quick look at why brands are running out of juice as they confront the Attention Economy |
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37 | (12) |
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Why I believe emotional connections can transform brands |
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If you spend your days reviewing data, read every word of this chapter |
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Insights: Maurice Levy, Publicis Groupe |
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49 | (10) |
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Taking brands to the next level depends on one four-letter word: L-O-V-E |
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Insights: Sean Fitzpatrick, sportsman; Tim Sanders, Yahoo! |
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59 | (6) |
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Love will change the way we do business, but only if it is built on Respect |
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Let's celebrate what Respect has achieved |
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65 | (8) |
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Okay, so how do you create Loyalty Beyond Reason |
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Insights: Alan Webber, Fast Company magazine |
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73 | (8) |
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They inspire Loyalty Beyond Reason through their obsession with Mystery, Sensuality, and Intimacy |
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Here are our first ideas about putting them into action |
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Insights: Jim Stengel, Procter & Gamble |
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All I Have To Do Is Dream |
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81 | (22) |
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Understand how Mystery can transform relationships with consumers |
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Great stories; mythic characters; the past, present, and future together; dreams and inspiration |
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Be inspired by the ideas and actions of great Mystery makers |
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Insights: Dan Storper, Putumayo World Music; Cecilia Dean, Visionaire magazine; Maurice Levy, Publicis Groupe; Sean Landers, artist |
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103 | (24) |
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The five senses--sight, hearing, smell, touch, taste--make Lovemarks real in the world |
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Leading sensualists show how they move us |
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Insights: Dan Storper, Putumayo World Music; Masao Inoue, Toyota; Alan Webber, Fast Company magazine |
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127 | (18) |
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Intimacy is the challenge of our time |
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Intimacy demands time and genuine feeling, both in very short supply |
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See how businesses deep into Intimacy can create empathy, commitment, and passion |
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Insights: Clare Hamill, Nike Goddess |
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145 | (8) |
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The Love/Respect Axis is your first step |
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By plotting where you are today, you can trace where you need to go |
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Using the Love/Respect Axis, Kodak shows how it reinvigorated itself with the youth market |
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Insights: Eric Lent, Kodak |
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153 | (22) |
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How do you turn Shoppers into Buyers |
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With Mystery, Sensuality, and Intimacy |
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The store is the new creative opportunity, a space just waiting to become a Theater of Dreams |
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Insights: Dan Storper, Putumayo World Music |
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175 | (16) |
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The reinvention of research |
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Xploring and power listening--and powerful new proof that Lovemarks are what matter most to consumers |
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Insights: Malcolm Gladwell, writer; Peter Cooper, QualiQuant International; Jim Stengel, Procter & Gamble; Masao Inoue, Toyota; Clare Hamill, Nike Goddess |
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191 | (16) |
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An Inspirational Consumer is precious beyond measure |
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Saatchi & Saatchi people share their most inspiring consumer stories |
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Tell me yours at www.lovemarks.com Insights: Tim Sanders, Yahoo!; Malcolm Gladwell, writer |
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207 | (16) |
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Real life client stories from Olay, Brahma beer, Lexus, Cheerios, and Tide showing the power of Mystery, Sensuality, and Intimacy |
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223 | (15) |
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The role of business is to make the world a better place for everyone |
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Becoming a Lovemark has to be the destination of every business |
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Insights: Sandra Dawson, Cambridge University; Alan Webber, Fast Company magazine; Dr |
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Arno Penzias, Nobel Prize winner; Bob' Isherwood, Saatchi & Saatchi |
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Index / Further Reading |
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238 | |