Management in the Fire Service,9780877654414

Management in the Fire Service

by ; ; ;
Edition: 3rd
ISBN13: 9780877654414
ISBN10: 0877654417
Format: Hardcover
Pub. Date: 1999-06-01
Publisher(s): Natl Fire Protection Assn
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Table of Contents

Preface ix
Introduction to Management in the Fire Service
1(28)
Introduction
2(1)
Guidelines for Fire Service Functions and for Management/Leadership
3(1)
Scenario: The Ox-Bow Motel Fire
4(6)
The 3Cs Model
10(4)
Concluding Remarks
14(2)
Study Questions and Activities
16(1)
References
16(2)
Additional Insight 1.1: Participation in Decision Making and Planning
18(6)
Additional Insight 1.2: Management Theory and Concepts: Origins and Pathways
24(5)
Management Functions in the Fire Service and Fire Officer Responsibilities
29(40)
Introduction
30(1)
Management Functions in the Fire Service: Areas of Fire Department Responsibility
31(10)
Organizational Structure of a Fire Department
41(5)
Fire Officer Responsibilities
46(5)
Concluding Remarks
51(1)
Study Questions and Activities
51(1)
References
52(1)
Additional Readings
53(2)
Additional Insight 2.1: Communications Techniques and Skills
55(14)
Commanding the Response to an Emergency Incident
69(42)
Introduction
70(1)
Scenario: The Factory Fire
70(10)
Incident Command and Fireground Operations
80(14)
Organization for Management of Fireground Operations
94(2)
Communications at the Emergency Incident
96(4)
The 3Cs, Linking Elements, and an Officer's Role at an Emergency
100(2)
Concluding Remarks
102(1)
Study Questions and Activities
103(1)
References
103(2)
Additional Insight 3.1: Goal Setting and Implementation
105(6)
Fire Prevention and Code Enforcement
111(56)
Introduction
113(1)
Scenario: The New Inspector
114(6)
Fire Prevention and Code Enforcement: Functional Issues
120(4)
Organization for Fire Prevention
124(3)
Standards and Codes
127(8)
Inspections
135(13)
Operational Tasks
148(6)
Legal Foundations for Activities to Enforce Fire Code Regulations
154(3)
Concluding Remarks
157(1)
Study Questions and Activities
158(2)
References
160(1)
Additional Readings
161(1)
Additional Insight 4.1: Management of Potentially Damaging Conflict
162(5)
Fire and Life Safety Education
167(42)
Introduction
168(1)
Scenario: Recognition for Fire and Life Safety Education Efforts
168(7)
Overview of Fire and Life Safeaty Education
175(3)
Organizing for Fire and Life Safety Education Programs
178(14)
Concluding Remarks
192(1)
Study Questions and Activities
193(1)
References
194(1)
Additional Readings
195(1)
Additional Insight 5.1: Enhancing Work Satisfaction (Providing Recognition) and Performance Evaluation
196(13)
Prefire Planning and Related Loss Reduction Activities
209(50)
Introduction
210(1)
Scenario: The Productivity Dilemma
210(10)
Prefire Planning
220(19)
Water Supplies and Systems
239(7)
Fire Investigation
246(4)
Loss Reduction Information Management Systems
250(1)
Concluding Remarks
250(2)
Study Questions and Activities
252(1)
References
253(1)
Additional Readings
254(1)
Additional Insight 6.1: Time Management and Delegation
255(4)
Management of Physical Resources
259(50)
Introduction
260(1)
The Turnaround Challenge
260(13)
Physical Resources of the Fire Department
273(20)
Managing the Physical Resources
293(3)
Evaluating the Adequacy and Quality of Physical Resources
296(3)
Concluding Remarks
299(1)
Study Questions and Activities
299(1)
References
300(1)
Additional Readings
301(2)
Additional Insight 7.1: Decision Making and Problem Solving
303(6)
Management of Financial Resources
309(14)
Introduction
310(1)
Goals and Guidelines for Managing Financial Resources
310(1)
Fire Department Budgets
311(5)
The Budgetary Process
316(4)
Concluding Remarks
320(1)
Study Questions and Activities
321(1)
References
321(1)
Additional Readings
322(1)
Fire Service Personnel Management
323(48)
Introduction
324(1)
Scenario: The Grievance
325(7)
Issues in Fire Service Personnel Management
332(7)
Personnel Management Functions
339(19)
Concluding Remarks
358(1)
Study Questions and Activities
358(1)
References
359(1)
Additional Readings
360(1)
Additional Insight 9.1: Positive Discipline and Counseling
361(6)
Additional Insight 9.2: Interviewing
367(4)
Labor Relations in the Fire Service
371(20)
Introduction
372(1)
Labor Relations
372(6)
Collective Bargaining in the Public Sector
378(5)
Union-Management Relations
383(4)
Nonunion Labor Relations (Human Relations)
387(2)
Concluding Remarks
389(1)
Study Questions and Activities
390(1)
Training as a Management Function
391(52)
Introduction
392(1)
Scenario: Ladder Drill
392(8)
Training in the Fire Service
400(6)
Training Design
406(8)
Management of Learning
414(5)
The Learning Experience
419(8)
Guidelines for a Satisfying and Effective Instructional Program
427(4)
Study Questions and Activities
431(1)
References
432(2)
Additional Readings
434(1)
Additional Insight 11.1: Learning Concepts in Support of Management of Learning and Coaching
435(8)
Fire Department Services Beyond Fire Fighting
443(22)
Introduction
444(1)
Emergency Medical/Paramedic Services: Prehospital Care for the Injured and Acutely Ill
445(5)
Confined Space and Special Rescue Operations
450(1)
Hazardous Materials
451(6)
Airport Rescue/Fire-Fighting Services
457(1)
Community Disaster Planning, Preparedness, and Response
458(3)
The Customer Service Concept
461(1)
Concluding Remarks
462(1)
Study Questions and Activities
462(1)
References
463(2)
Appendix A Goals and Decision Guidelines 465(8)
Appendix B Detailed List of Items to Consider in the Definition of the Problem 473(6)
Appendix C Examples of Goals and Objectives (and Action Steps) for Fire Departments and Officers 479(4)
Appendix D Defensive Strategies 483(2)
Appendix E Seven Reasons for Using Multiple Alarms 485(2)
Index 487

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