Operations Management in the Supply Chain: Decisions and Cases
by Schroeder, Roger; Rungtusanatham, M. Johnny; Goldstein, SusanEdition: 6th
Format: Paperback
Pub. Date: 2012-12-11
Publisher(s): McGraw-Hill Education
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Summary
Operations Management in the Supply Chain: Decisions and Casesis an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The sixteen cases offer variety in length and rigor; and several are from Ivey, Stanford, and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Table of Contents
Part One: Introduction1. The Operations Function2. Operations and Supply Chain Strategy3. Product DesignPart Two: Process Design4. Process Selection5. Service Process Design6. Process-Flow Analysis7. Lean Thinking and Lean SystemsPart Three: Quality8. Managing Quality9. Quality Control and ImprovementPart Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
2. Operations and Supply Chain Strategy3. Product DesignPart Two: Process Design4. Process Selection5. Service Process Design6. Process-Flow Analysis7. Lean Thinking and Lean SystemsPart Three: Quality8. Managing Quality9. Quality Control and ImprovementPart Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Part Two: Process Design4. Process Selection5. Service Process Design6. Process-Flow Analysis7. Lean Thinking and Lean SystemsPart Three: Quality8. Managing Quality9. Quality Control and ImprovementPart Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
5. Service Process Design6. Process-Flow Analysis7. Lean Thinking and Lean SystemsPart Three: Quality8. Managing Quality9. Quality Control and ImprovementPart Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
7. Lean Thinking and Lean SystemsPart Three: Quality8. Managing Quality9. Quality Control and ImprovementPart Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
8. Managing Quality9. Quality Control and ImprovementPart Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Part Four: Capacity and Scheduling10. Supply Chain Management11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
11. ForecastingSupplement: Advanced Methods12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
12. Capacity PlanningSupplement: Mathematical Models13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
13. Scheduling Operations14. Project Planning and SchedulingPart Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Part Five: Inventory15. Independent Demand InventorySupplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Supplement: Advanced Models16. Materials Requirements Planning and ERPPart Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Part Six: CASE STUDIES Introduction Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Novel Foods’ Change in Operations Strategy: Competitiveness at Stake Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Early Supplier Integration in the Design of the Skid-Steer Loader Process Design Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Eastern Gear, Inc. U.S. Stroller Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Paediatric Orthopaedic Clinic at the Children’s Hospital of Western OntarioQuality Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Bayfield Mud Company Six Sigma at 3M, Inc. The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
The Mount Rundle Hotel Banff Unsafe for Children: Mattel’s Toy Recalls and Supply Chain ManagementCapacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Capacity and Scheduling Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Merriwell Bag Company Lawn King, Inc. PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
PyrexInventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
ToyPlus, Inc. Appendixes A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
A. Areas Under the Standard Normal Probability Distribution B. Random Number Table
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